** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6
** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6

Recalls & Alerts Procedure

Public Alerts and Dear Healthcare Provider Letters

The PV/PMS Directorate receives and sources alert notifications on recalls and safety information on regulated products.

The information from a notification may be disseminated to the Nigerian public in an Alert Notice and /or Dear Healthcare Provider Letter (DHPL).

On review of the safety information received, timely alert notices and safety communication (Dear Healthcare Provider Letter) are provided to the general public and healthcare providers respectively.

The alert notices and safety communication contain safety measures to be taken and information that may impact both treatment and diagnostic choices for healthcare providers and patients.

Regular visit to the NAFDAC website guarantees your access to current alert notices and new safety information on regulated products.

Rapid Alert System for food and Feeds (RASFF)

RASFF is Rapid Alert system for Food and feeds. It is a key tool to ensure the cross-border flow of information to swiftly react when risks to public health are detected in the food chain. Border rejections are received from European Commission Authentication Service and notifications are disseminated to the relevant Ministries, Department and Agencies; Nigeria Custom Service, Nigerian Agricultural Quarantine Service (NAQS), Nigeria Export Promotion Council (NEPC), Ministry of Trade and Investment, The Central Bank of Nigeria, and other stakeholders in the food safety supply chain.

Nigerian food commodities are being rejected in the European boarders due to pesticides residues contaminant, spoilage, poor handling, packaging and illegal importation etc.

Investors and exporters are encouraged to visit the One Shop Investment Center (OSIC) domiciled at Nigerian Investment Promotion Commission. OSIC isan initiative of the government to enhance the ease of doing business and facilitate investment and export by bringing the relevant government Agenciesand regulators (CAC, CBN, NIPC, FIR, NIS,NAQS and NAFDAC)to one location where all statutory approvals and document required to set up investment in the Nigeria economy can be processed and obtained.

Adequate information is provided by the NAFDAC desk and other competent authorities on permitted level of pesticide residues in food commodities, approved food additives and preservatives proper packaging materials suitable for various food grade,storage conditions,Good manufacturing, Distribution and handling practices and so on. This is to ensure that our food export meet the required regulatory standards.

File nameFile sizeProductDirectorate
Guideline3mbFoodFSAN
Regulation4mbDrugDER
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